Twitter is a good tool for customer support if used carefully.

I recently moved to NYC and I just got a pre-paid T-Mobile just to try it out how it goes. And this is what I tweeted and got a reply back from T-Mobile.

After just one week of @TMobile in NYC. I'm not quite impressed with the coverage. #hmm

— Noppanit (Toy) (@noppanit) October 7, 2014

I think they might have got hundred of tweets a day. So they might have slipped. The first when I read this I quickly scrolled up to see if I got a typo. But they’re right though I chose T-Mobile. Just a little laugh for me today.